ServSafe Food Protection Manager Hygiene and Health

Question 1

Mara returns from the staff restroom at the corner bistro and reaches for the tomatoes on the lunch line.

Accepted Answer

She washes her hands before she slices the tomatoes.

Question 2

Luis washes in the restroom, then grabs the restroom door handle on his way to the salad station.

Accepted Answer

He washes again before he touches the salad.

Question 3

Priya portions raw chicken thighs on the prep table and then turns to slice bread for the sandwich station.

Accepted Answer

She washes her hands after the raw chicken and before the bread.

Question 4

Owen forms raw ground-beef patties with bare hands, then reaches for the buns on the holding rack.

Accepted Answer

He stops and washes his hands before he touches the buns.

Question 5

Helen pushes loose hair off her forehead at the sandwich station, then reaches for sliced turkey.

Accepted Answer

She washes her hands before she touches the turkey.

Question 6

Jamal rubs his face while the soup kettle finishes, then picks up the ladle to fill bowls.

Accepted Answer

He washes his hands before he portions the soup.

Question 7

Rosa coughs into her hand beside the garnish pan, then reaches for chopped parsley.

Accepted Answer

She washes her hands before she touches the parsley.

Question 8

Theo is about to glove up for the cheese trays. He has not washed since he carried a stock pot to the stove.

Accepted Answer

He washes his hands and then puts the gloves on.

Question 9

Nadia coughs into her fist, then pulls a new pair of gloves from the box at the deli slicer.

Accepted Answer

She washes her hands before the gloves go on.

Question 10

Elena wets her hands, applies soap, and stops scrubbing after about 10 seconds so she can return to the fry station.

Accepted Answer

She keeps scrubbing so the wash lasts at least 20 seconds.

Question 11

Marcus handles raw sausage, then uses only hand sanitizer before he touches the cooked pasta.

Accepted Answer

He washes with soap and water for at least 20 seconds before the pasta.

Question 12

Aisha rinses her hands under running water with no soap after cracking eggs, then reaches for the pancake-batter ladle.

Accepted Answer

She washes with soap for at least 20 seconds before she uses the ladle.

Question 13

Colin stands at the handwashing sink before his shift on the grill. Which steps complete a proper wash?

Accepted Answer

Wet the hands with warm running water, soap them, and scrub for at least 20 seconds, then rinse and dry.

Question 14

Yuki leaves the restroom, uses the wall-mounted sanitizer instead of the sink, and walks to the prep table.

Accepted Answer

She goes to the sink and washes with soap for at least 20 seconds.

Question 15

Derek soaps his hands, scrubs for about 5 seconds, rinses, and starts breading fish.

Accepted Answer

He washes again and scrubs for at least 20 seconds before breading.

Question 16

Fiona's hands are greasy from raw bacon. She rubs sanitizer on them until they feel dry, then picks up toast.

Accepted Answer

She washes with soap and water for at least 20 seconds before the toast.

Question 17

Andre asks how long his handwash should last before he portions the shrimp cocktail.

Accepted Answer

At least 20 seconds with soap and running water.

Question 18

Brooke wets her hands, skips soap, rubs sanitizer for 20 seconds, and calls that her wash before slicing lemons.

Accepted Answer

She still needs soap and a wash of at least 20 seconds.

Question 19

Carmen's glove tears while she slices tomatoes for the burger line.

Accepted Answer

She throws the gloves away, washes her hands, and puts on a new pair.

Question 20

Victor's gloves are smeared with raw poultry juice. The next ticket is a garden salad.

Accepted Answer

He discards the gloves, washes his hands, and puts on new gloves for the salad.

Question 21

Leah keeps her gloves on during a 15-minute break, then returns to the sandwich station.

Accepted Answer

She discards the gloves, washes her hands, and puts on a new pair.

Question 22

Simon washes his disposable gloves in the sink the way he washes his hands, then goes back to plating cheese.

Accepted Answer

He discards them, washes his hands, and puts on new gloves.

Question 23

Hana notices a small hole in the glove on her right hand while she portions pasta salad.

Accepted Answer

She removes the gloves, washes, and puts on an intact pair.

Question 24

Peter wears gloves to haul the trash, then comes back to wrap sandwiches in those same gloves.

Accepted Answer

He discards the trash gloves, washes, and puts on new gloves before the sandwiches.

Question 25

Ingrid takes a smoke break, tucks her gloves into her apron pocket, and pulls the same gloves on for the salad line.

Accepted Answer

She discards them, washes her hands, and puts on a new pair.

Question 26

Rafael scrubs his gloved hands with soap for 20 seconds and keeps those gloves on to slice melons.

Accepted Answer

He discards the gloves, washes his hands, and puts on new gloves.

Question 27

Dana's glove brushes her nose while she plates cold cuts.

Accepted Answer

She discards the gloves, washes her hands, and puts on new gloves.

Question 28

Gwen wears a false nail on one finger while she plates ready-to-eat shrimp at the raw bar. This kitchen forbids false nails during food handling.

Accepted Answer

She removes the false nail before she handles the shrimp.

Question 29

Malik wears nail polish while he tosses a ready-to-eat garden salad. The kitchen does not allow polish during prep.

Accepted Answer

He does not handle the salad while he is wearing polish.

Question 30

Sophie's long hair is loose and falls toward the pizza dough she is stretching.

Accepted Answer

She restrains her hair before she keeps working with the dough.

Question 31

The bistro's written policy allows a plain wedding band. Ivan wears only that plain band while he slices roast beef.

Accepted Answer

He may keep the plain band on while he slices, as the policy allows.

Question 32

Chloe wears a wedding band with a raised stone while she garnishes plates. The kitchen allows only a plain band.

Accepted Answer

She removes the stone band before she garnishes.

Question 33

Noah wears a bracelet while he kneads dough for the dinner rolls.

Accepted Answer

He removes the bracelet before he kneads.

Question 34

Amira has a beard that hangs over the stock she is seasoning. No restraint is on the beard.

Accepted Answer

She puts on a beard restraint before she continues at the stock pot.

Question 35

The hospital cafe forbids every ring, and the posted rule includes wedding bands. Felix wears his wedding band while he portions pudding.

Accepted Answer

He removes the band before he portions the pudding.

Question 36

Lila wears a wristwatch while she slices ready-to-eat cheese for the deli case.

Accepted Answer

She removes the watch before she slices the cheese.

Question 37

Hugo drinks from an open coffee cup while he stands over the exposed soup pots.

Accepted Answer

He takes the coffee to the designated break area, away from the soup.

Question 38

Nina eats a french fry from the pass while she plates the rest of the order.

Accepted Answer

She eats only in the designated area, not over the plated food.

Question 39

Oscar lights a cigarette in the walk-in, between the crates of lettuce.

Accepted Answer

He smokes only in the designated area, away from the lettuce.

Question 40

Petra takes her drink into the staff room. The manager has marked that room as the only designated area for drinks, and no exposed food is there.

Accepted Answer

She may drink there because it is the designated area.

Question 41

Quinn chews gum while he reaches over an open pan of ready-to-eat noodles.

Accepted Answer

He discards the gum and chews only in a designated area, not over the noodles.

Question 42

Rhea sets a water bottle on the sandwich board and drinks from it between orders, above the exposed fillings.

Accepted Answer

She drinks in the designated area, not over the sandwich fillings.

Question 43

Seth smokes just inside the back door, and the smoke drifts over an open speed rack of rolls.

Accepted Answer

He smokes only in the designated area, away from the rolls.

Question 44

Talia eats a piece of bread while she ladles soup into bowls on the line.

Accepted Answer

She eats in the designated area and does not eat while she ladles.

Question 45

Uma sits in the break room the manager designated for meals and eats lunch there. The kitchen's exposed food is in another room.

Accepted Answer

She is following the rule by eating in that designated room.

Question 46

Vera vomited in the staff restroom an hour ago. She says she feels fine and wants to run the saute station.

Accepted Answer

She is excluded from the operation while she has been vomiting.

Question 47

Wes has diarrhea at the start of his shift and asks to work the grill anyway.

Accepted Answer

He is excluded and does not work in the kitchen.

Question 48

Ximena vomits beside the prep table. The written plan says that area is cleaned and sanitized with the vomit cleanup kit before anyone preps there again. She wants to wipe it with a towel and keep chopping.

Accepted Answer

She is excluded, and the area is cleaned and sanitized with the vomit cleanup kit before prep resumes.

Question 49

Yusuf has diarrhea and offers to wash dishes only, away from the cooking line.

Accepted Answer

He is excluded from the operation, including the dish room.

Question 50

Zara's eyes and skin look yellow with jaundice when she arrives to bake rolls. She has not told anyone.

Accepted Answer

She is excluded, and the manager is told so the regulatory authority can be notified.

Question 51

Aaron has jaundice and says it is only from a new vitamin. He wants to plate the dinner specials.

Accepted Answer

He is excluded, and the jaundice is reported rather than explained away.

Question 52

Bianca vomits on the floor by the salad station. The posted rule says the manager closes that station and follows the vomit cleanup plan before salad prep starts again. Bianca wants to mop with floor cleaner and reopen it herself.

Accepted Answer

Bianca is excluded, and the station stays closed until the vomit cleanup plan is finished.

Question 53

Caleb had diarrhea on the way to work. It has been quiet for about an hour, and he wants to start the fryer.

Accepted Answer

He is excluded because of the diarrhea.

Question 54

Daisy shows jaundice at the breakfast grill. The procedure says to exclude the handler and notify the regulatory authority. She asks to finish the eggs already on the flattop.

Accepted Answer

She is excluded now, and the regulatory authority is notified.

Question 55

Edgar was diagnosed with Norovirus. He feels a little better and wants the pizza-oven shift tonight.

Accepted Answer

He is excluded from the operation because of the Norovirus diagnosis.

Question 56

Farah was diagnosed with hepatitis A. She wants to wrap sandwiches because her energy is back.

Accepted Answer

She is excluded from the operation because of the hepatitis A diagnosis.

Question 57

Gio was diagnosed with Salmonella Typhi. He asks to come in for inventory only, inside the kitchen.

Accepted Answer

He is excluded from the operation because of the Salmonella Typhi diagnosis.

Question 58

Holly was diagnosed with nontyphoidal Salmonella. She wants to bread chicken for the dinner fryer.

Accepted Answer

She is excluded because of the nontyphoidal Salmonella diagnosis.

Question 59

Idris was diagnosed with Shigella. He says he can run dishes if he does not handle clean plates.

Accepted Answer

He is excluded from the operation because of the Shigella diagnosis.

Question 60

June was diagnosed with Shiga toxin-producing E. coli. She wants to slice lemons for the tea station.

Accepted Answer

She is excluded because of the Shiga toxin-producing E. coli diagnosis.

Question 61

Kenji had Norovirus. The health department told the manager he may return only after that regulatory authority clears him. He brings a clinic note and wants the dinner shift.

Accepted Answer

He stays out until the regulatory authority clears his return.

Question 62

Lena was diagnosed with hepatitis A. The regulatory authority told the restaurant she cannot return until that authority clears her. She has a doctor's note saying she may work.

Accepted Answer

She waits for the regulatory authority's clearance before she returns.

Question 63

Mateo was diagnosed with Shigella. The regulatory authority requires its clearance before he returns to the bakery. He has been symptom-free since yesterday and wants to ice cakes.

Accepted Answer

He does not return until the regulatory authority clears him.

Question 64

Nora has a sore throat and a fever at a neighborhood restaurant that does not serve a highly susceptible population. She wants to make sandwiches.

Accepted Answer

She is restricted from working with exposed food and food-contact surfaces.